Refund Policy
Refund Policy - Ultra Link
At Ultra Link, we strive to provide our customers with high-quality internet routers free of charge. Please review our refund policy carefully.
1. No Monetary Refunds
Since our routers are offered for free, we do not provide monetary refunds under any circumstances.
2. Defective Products
If the router you received is defective, please contact us within 30 days of receiving the product. We will arrange for a replacement, subject to availability. Proof of the defect (e.g., photos or a detailed description) may be required.
3. Replacement Process
To initiate a replacement request for a defective router, please email our support team at support@ultralink.com with your order details and a description of the issue. Our customer service team will assist you in resolving the problem as quickly as possible.
4. Conditions for Replacement
- The replacement request must be made within 30 days of receiving the router.
- The router must have been used according to the intended purpose and instructions.
- Damage resulting from misuse, unauthorized modifications, or accidents will not qualify for a replacement.
5. Shipping Costs for Replacement
Ultra Link will cover the shipping costs for sending a replacement for a defective router. However, if the defect is found to be caused by misuse or accidental damage, the customer will be responsible for any applicable shipping charges.
6. Contact Us
If you have questions or need assistance regarding your router, please contact us at support@ultralink.com. We are here to help!